House Mixes

Privacy Policy

Last updated: December 2024

1. Introduction

House-Mixes ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the "Service").

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

We collect information you voluntarily provide when using our Service, including:

  • Account Information: Username, email address, password, and profile details (bio, location, website, profile picture)
  • Content: Audio files, images, descriptions, tags, and other content you upload
  • Communications: Messages you send to other users, comments, and support requests
  • Payment Information: When you make purchases or receive payments, we collect billing details (processed securely by our payment providers)
  • Social Login: If you register using Facebook, Google, or Apple, we receive basic profile information from those services

2.2 Information Collected Automatically

When you use our Service, we automatically collect:

  • Usage Data: Pages visited, features used, listening history, search queries, and interaction with content
  • Device Information: Device type, operating system, browser type, screen resolution, and unique device identifiers
  • Log Data: IP address, access times, referring URLs, and pages viewed
  • Cookies and Similar Technologies: We use cookies, pixels, and local storage to enhance your experience and collect analytics
  • Location Data: General geographic location based on IP address

2.3 Information from Third Parties

We may receive information about you from third parties, including social media platforms when you connect your account, analytics providers, and other users who may share information about you.

3. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve the Service
  • Create and manage your account
  • Process transactions and send related information
  • Send you technical notices, updates, security alerts, and support messages
  • Respond to your comments, questions, and customer service requests
  • Personalise your experience and provide content recommendations
  • Monitor and analyse trends, usage, and activities
  • Detect, investigate, and prevent fraudulent transactions and abuse
  • Comply with legal obligations
  • Enforce our Terms of Use and other policies

4. How We Share Your Information

We may share your information in the following circumstances:

4.1 Public Information

Your profile information, uploaded content, and activity (such as likes and comments) may be visible to other users and the public, depending on your privacy settings.

4.2 Service Providers

We share information with third-party vendors who perform services on our behalf, such as hosting, analytics, payment processing, email delivery, and customer support.

4.3 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of House-Mixes, our users, or others.

4.4 Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4.5 With Your Consent

We may share your information for other purposes with your explicit consent.

5. Cookies and Tracking Technologies

We use cookies and similar technologies for various purposes:

  • Essential Cookies: Required for the Service to function properly (authentication, security)
  • Preference Cookies: Remember your settings and preferences
  • Analytics Cookies: Help us understand how users interact with our Service
  • Marketing Cookies: Used to deliver relevant advertisements (if applicable)

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of the Service.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you with the Service. We may also retain and use your information to:

  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements
  • Protect against fraudulent or illegal activity

When you delete your account, we will delete or anonymise your personal information, except where we are required to retain it by law.

7. Your Rights and Choices

Depending on your location, you may have the following rights:

7.1 Access and Portability

You can access much of your information directly through your account settings. You may request a copy of your personal data in a portable format.

7.2 Correction

You can update your account information at any time through your profile settings. You may also request correction of inaccurate data.

7.3 Deletion

You can delete your account through your settings. Upon deletion, we will remove your personal information, subject to certain exceptions required by law.

7.4 Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link in any email or adjusting your notification settings.

7.5 Do Not Track

Some browsers have a "Do Not Track" feature. We currently do not respond to Do Not Track signals.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit using TLS/SSL
  • Secure password hashing
  • Regular security assessments
  • Access controls and authentication
  • Monitoring for suspicious activity

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from your country. We take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy, including using Standard Contractual Clauses where required.

10. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe a child under 13 has provided us with personal information, please contact us.

11. Third-Party Links

The Service may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party services you visit.

12. European Users (GDPR)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

  • Legal Basis: We process your data based on consent, contract performance, legitimate interests, or legal obligations
  • Right to Object: You may object to processing based on legitimate interests
  • Right to Restriction: You may request restriction of processing in certain circumstances
  • Right to Lodge a Complaint: You may file a complaint with your local supervisory authority

To exercise these rights, please contact us using the information provided below.

13. California Users (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: You can request information about the categories and specific pieces of personal information we have collected
  • Right to Delete: You can request deletion of your personal information
  • Right to Opt-Out: You can opt out of the sale of your personal information (we do not sell personal information)
  • Non-Discrimination: We will not discriminate against you for exercising your rights

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically. Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us through our Support page.